Kommunikationstraining - Schwierige Situationen und Verhandlungen erfolgreich meistern

What it is about

In this seminar you will train communication and conflict resolution skills with a focus on difficult situations and negotiations. By the end you will be able to apply conversation techniques, manage conflicts in a solution-oriented way, and independently employ various negotiation and argumentation strategies.

What you will be able to do

• Deepen and reflect on fundamentals of communication
• analyze and discuss your own communication situations
• apply techniques of conversational leadership
• manage conflicts in a solution-oriented way
• apply negotiation methods
• develop your own argumentation and negotiation strategies

What the module consists of

• Seminarcentral teaching event with interactive knowledge transfer, discussions and small-group work
• eLearning / Moodlekursdeepening and self-study with supporting content and exercises
• Skillslab-Übungensimulative application of theories to practice-oriented cases with peer feedback

Teaching method

• Interaktiver Vortragconveying foundational knowledge
• Diskussionenexchange of experiences and reflection
• Kleingruppenarbeit/Breakoutsessionspractical exercises and in-depth tasks in groups
• Simulationen im Skillslabapplying and practicing techniques on real-world-like cases
• Peer-Feedback und Meta-Reflexionfeedback for improvement and transfer to everyday life
• eLearning (Moodle)self-study and deepening of content